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Customer Service/Admin/Shipping Coordinator buy in US, Free Classifieds Ads

TITLE:
Customer Service/Administrative Assistant/Shipping Coordinator

STATUS:
Non-exempt, Hourly

POSITION SUMMARY:

This position is primarily responsible for answering the main phone lines and transferring calls, greeting and assisting walk-in customers. They will assist customers with service selection, sample submission and basic questions on test results. This position is responsible for setting customers up on the web portal and setting up customized reports. In addition, this position is responsible for coordinating shipping services including, but not limited to, UPS, USPS, FedEx, Endicia, Speedy, and Shiplion. They will also be responsible for daily shipping of supplies to customers and assisting sales staff in determining shipping solutions for customers.

ESSENTIAL FUNCTIONS

TASKS

  • Assist customer in person and over the telephone with selecting packages and services and basic questions on test results
  • Answer the telephone and transfer calls
  • Primary person for setting up customers on company website and assisting with custom web reports/reporting
  • Process daily shipments
  • Maintain an inventory of kits and customer supplies
  • Help foreign customers with their paperwork
  • Responsible for processing outgoing mail
  • Develop working knowledge of UPS, USPS, FedEx, Speedy, and Endician shipping options and pricing schedules
  • Inform and train staff proactively to utilize appropriate shipping options
  • Staff go-to-person for questions about shipping options
  • Develop submission kits that enhance customer experience and promote a consistent positive image of Dairyland Laboratories, Inc. to include but not limited to: Fecal Starch, Manure, Apparent Digest and Water
  • Inform Business Development Manager and Director(s) of shipping challenges and customer complaints
  • Propose solutions to challenges that arise in the shipping department
  • Monitor all incoming emails from company website
  • Maintain quarterly NFTA reports
  • Other duties as assigned by Supervisor

QUALIFICATIONS:
To perform this job successfully, an employee must be able to perform each essential duty satisfactorily and must:

  • be able to maintain high level of confidentiality
  • be punctual and maintain a neat appearance
  • communicate with employees, customers and/or vendors in person and by telephone
  • have good organizational skills
  • have basic skills using a personal computer and standard software programs
  • be able to listen effectively and follow directions
  • remain stationary for reasonable periods of time while answering phones, assisting customers and working at a computer
  • be able to lift, carry, or pull objects up to 50 lbs
  • be able to move around in a laboratory setting during a work day
  • have knowledge of modern office procedures and methods including telephone communications, office systems, and record keeping
  • be able to type proficiently
  • have good basic customer service and sales skills

EDUCATION/EXPERIENCE

  • High School Diploma or GED required
  • Previous customer service experience required (1-2 years)
  • Associates Degree (administrative/clerical/ag related) preferred
  • Agriculture background preferred

Visit ourcompany websiteto learn more about us!

__________________________________________________________________________________

You must read the below statement before applying.

I certify that my answers are true and complete to the best of my knowledge.

If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release.

I hereby authorize you to contact references, past or present employers, persons, schools, law enforcement agencies and any other sources of information which may be relevant to my application for employment

I further understand that no representative of the Company has the authority to enter into any agreement for employment for any specified period of time and that this Company is not guaranteeing employment for anyone. No employment contract is created by virtue of my being hired by this Company, and, if hired, my employment will be at will and may be terminated at any time without prior notice.

If employed, I agree to abide by all of the work and safety rules of the Company. I understand that this Company is committed to maintaining a drug-free workplace. I am aware that the Company may require a drug test as a part of the hiring process. Also, if employed, I realize that the Company conducts post-accident, reasonable suspicion, periodic and/or random drug and/or alcohol testing of its employees.

Submittion of your application certifies that you have read, understand and agree to the above statements

Disclaimer

This company is an equal opportunity employer and fully subscribes to the principles of Equal Employment Opportunity. It is the policy of this company to provide employment, compensation and other benefits related to employment based on qualifications, without regard to race, color, religion, national origin, age, sex, veteran status or disability, or any other basis prohibited by federal, state, or local law. As an equal opportunity employer, this company intends to comply fully with all federal, state, and local laws and the information requested on this application will not be used for any purpose prohibited by law. Disabled applicants may request any needed accommodation.


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